Account and data deletion
This page is for the PlayNexa app for Android, operated by Maher Belguesmi. You can delete your PlayNexa account and its data at any time, in the app or by e-mail. Last updated: 3 November 2026.
1. Delete it in the app
- Open PlayNexa and go to Settings.
- Tap Delete account, read the page, and confirm.
- You are signed out and the deletion starts at once.
If you have a withdrawal request that is still pending, the app asks you to wait until it is decided. If you want your balance, request a withdrawal first: when the account is deleted the balance is gone and cannot be restored.
Important: deleting the app from your phone does not delete your account. If you reinstall the app on the same phone, your account is restored. Delete the account first, then remove the app.
2. Delete it by e-mail (also if you no longer have the app)
Write to contact@playnexa.eu from any address, with the subject “Delete my account” and your PlayNexa ID (you find it in your profile in the app). We may ask one question to check that the account is yours. We delete it within 30 days and confirm by e-mail. You can use the same address to ask for a copy of your data, or to delete only some of it.
3. What is deleted
- Your name, profile picture, account identifiers, referral code and referral links, your language and your country.
- Your notification token, and your sign-in on every phone.
- Your activity records: answers, game, lesson, video and mission records, quiz and lesson progress, Activity Progress, hints, leaderboard and challenge entries.
- Your comments, likes and saves on videos, your notification and message history, and notes about your account.
- Your balance, points and rewards that were still pending: they are cancelled and never paid.
- The IP address in the records of your phone and of reward events.
The identifiers of the account are replaced, so what remains can no longer be linked to you.
4. What we keep, and why
| What | How long | Why |
|---|---|---|
| Withdrawal and payment records (including the PayPal e-mail you gave) | 7 years | Austrian tax and commercial law |
| Money amounts of rewards that were paid (without your identity where possible) | 7 years | accounting and checking with our partners |
| A hashed phone identifier, without the IP address | 12 months, then it is deleted | to stop people from opening new accounts to get rewards again |
| Backups of our database | up to 30 days, then they are overwritten | security and recovery |
When the time ends we delete or anonymise these records too. Ads: data that Google collected for ads is handled by Google; see the Privacy Policy and your Android ad settings.